Welcome to Twelve Freight and Logistics, LLC (“Twelve Freight,” “we,” “us,” or “our”) website. Twelve Freight and Logistics, LLC is a freight brokerage company that connects shippers and carriers to deliver efficient, reliable, and transparent logistics solutions.
We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect through our website and related services (collectively, the “Site”), how we use and share that data, and what choices you have regarding your information.
This Privacy Policy forms part of our Terms of Use. By accessing or using our Site, you agree to the practices described below. If you do not agree, please do not access or use our Site.
If you have any questions, please contact us at information@twelvefreightandlogistics.com
Information We Collect
When you visit or interact with the Site, we may collect the following types of information:
1. Information you provide directly:
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Contact details (such as your name, company name, email address, phone number).
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Information you submit through contact forms, quote requests, or job applications.
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Any messages or inquiries sent to us.
2. Information automatically collected:
When you visit our Site, certain data may be automatically logged, including:
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Your Internet Protocol (IP) address and general location.
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Browser type, operating system, and device details.
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Date, time, and duration of your visit.
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Pages you view and actions you take on the Site.
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Traffic sources (e.g., if you reached us via a search engine or link).
3. Cookies and similar technologies:
We use cookies, pixel tags, and analytics tools to understand how visitors use our Site and to improve performance and user experience. You can manage or disable cookies through your
settings.
How We Use Your Information
We use the personal and usage information we collect for the following purposes:
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To respond to inquiries, quote requests, and service questions.
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To connect shippers with the most suitable carriers and facilitate logistics services.
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To provide customer service and account support.
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To manage and improve our operations, website, and communication.
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To send administrative information, service updates, or relevant business communications.
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To ensure compliance with applicable laws and protect our legal rights.
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To prevent fraud, security breaches, or misuse of our Site and systems.
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For marketing purposes, such as sending updates or promotions (where permitted by law).
You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
Sharing and Disclosure of Information
We may share your information in the following cases:
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Service Providers: With trusted third-party partners who assist in operations such as website hosting, analytics, email communication, and IT support.
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Business Operations: With carriers, partners, and affiliates necessary to complete shipments, quotes, and logistics coordination.
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Legal Obligations: When required by law or to protect our rights, safety, or property.
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Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction.
We do not sell, rent, or lease your personal information to third parties.
Data Retention
We retain your personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements.
When your data is no longer needed, we securely delete or anonymize it.
Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, please note that no online system or transmission is completely secure. You share information with us at your own risk.
Links to Other Websites
Our Site may contain links to third-party websites (such as carrier portals, government agencies, or logistics tools). These sites are not controlled by Twelve Freight, and their privacy practices may differ from ours. We encourage you to review their privacy policies before sharing any information.
Children’s Privacy
Twelve Freight and Logistics, LLC does not knowingly collect or solicit personal information from children under 13. If we learn that we have collected such data, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised date. By continuing to use the Site, you agree to the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Twelve Freight and Logistics, LLC
📍 16607 Blanco Rd Suite 604 San Antonio, TX 78232
📧 information@twelvefreightandlogistics.com
📞 (210)497-0505